Refund Policy

At Vellora, we prioritize your satisfaction and are committed to providing high-quality jewelry. Please review our refund policy for a seamless shopping experience.

Eligibility for Refunds

Refunds are available only for defective, damaged, or incorrect items received.
Requests must be submitted within 28 hours of receiving your order.

Non-Refundable Items

Personalized or custom-made jewelry pieces.
Items damaged due to misuse or improper care.
Sale or clearance items.

How to Request a Refund

Share a clear photo or video of the defect/damage with us via Facebook Messenger or WhatsApp.
Once verified, we will offer a replacement, exchange, or refund based on your preference.

Refund Method

Refunds will be processed via Bkash/Nagad or another agreed-upon payment method.
It may take 3-5 business days for the refund to appear in your account.

Return Conditions

The product must be returned in its original packaging with all tags intact.
Return shipping costs are the buyer’s responsibility unless the product was received defective or incorrect.

If you have any concerns or issues, please reach out to us via Facebook Messenger or contact us at 017XXXXXXXX.

Thank you for choosing Vellora for your jewelry needs. Your satisfaction is our greatest reward! 💎